FAQ

Onlymaker is a shoes brand, synchronized with the latest fashion trend, taking dedicated handmade craft work as well as an attractive price.

Q1: can you send me a real pictures? with BOX?

Onlymaker Only Use real pictures,all pictures take by ourselves,you will get the shoes same as the pictures.also you can check the feedback, all of our shoes is the same as the pictures, all shoes we send with BOX.

Q2:How can i choose the size?

Each brand has its own size chart. You can refer it and check the chosen size

If you are not so sure about the suitable size, please tell us about your feet length and width. We will offer the suggestion to help you.

Q3:My parcel logistics information can not be displayed,or logistics information error,how can i do?

Please contact our custmer service first.we will contact the post office to solve the problem for you as soon as possible to ensure the safety of your parcel

Q4: What if I buy it and DO NOT fit?

Before place an order, if you ask suggestion from us, then size still has problem, we will exchange the updated size to you for free. If there is quality problem, we will reprocess a new pair to you for free after the confirmation.

Q5: When can I RECEIVE my shoes?

You will receive your shoes within two weeks if no surprise,faster shipping or an urgent needing is still available, please contact us in detail.

Q6: What if i want to do the RETURN?

For any problem, please contact us first, we will try our best to solve it. if you still need a return, you can return the item to our US or Germany office.