A letter to the buyer about shipping services

Dear buyers
If you choose an Free shipping for economical parcels. Economic parcels cannot provide full logistics information tracking. And there is a packet loss probability. Please focus on your package information and contact us in time.

Standard logistics has tracking information throughout the process, and the transportation efficiency is fast. But the cost is more expensive than the economic package, it is recommended to choose according to needs!

Because of the lack of capacity in the epidemic situation, package transportation will be delayed, and economic parcels will be delayed for about 20 days. beg to be excused

Buyer Q&A

Question 1: When will it be shipped?
Answer: We will arrange delivery within 48 hours under normal circumstances, and the logistics will be extended during holidays.
Question 2: Where are we wrapping?
Answer: If you are an economic small package logistics service, the package will not have tracking information after it leaves China; if you are a registered standard logistics, the package has tracking information throughout the whole process, you can check it on the platform, or contact us to help you check it.
Q3: I have not received the package for a long time, what should I do if I want to refund?
Answer: If the delivery time of the package exceeds the promised delivery time (standard registration: normal 60 days, within 90 days of the epidemic), and the economic parcel takes longer, please open the dispute immediately and apply for a refund. If it is still within the promised delivery time, please contact our customer service, we will help check whether the epidemic situation, and give you advice.
Question 4: The parcel logistics is abnormal and I don't want to refund, and I want the buyer to reissue it.
Answer: We recommend that you place an order again and contact our customer service to help you modify it to $0.01 (because you cannot directly modify $0). Because, first: buyers can view package information directly on the platform, and second: buyer orders can enjoy the buyer protection period and the platform's rights protection for buyers.